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Water Damage Insurance Claim Process

Water damage can be devastating for homeowners. The more you know about water damage restoration, and the water damage insurance claim process, the better you’ll be prepared for your policyholders’ questions, including how a home is restored after water damage. We are experts at cleaning and returning homes to their pre-loss condition using state-of-the-art equipment, advanced techniques and Institute of Inspection Cleaning and Restoration Certification (IICRC) protocols.

When ServiceMaster arrives at the home, we survey the extent of the damage and educate the homeowner using our MasterMoments guide. Within 24 hours, we notify you of the scope of the damage. For a water damage insurance claim:

Call ServiceMaster Fire & Water Restoration

(207) 539-4452

Classifying Water Damage
We use general standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC) to classify the extent of the water damage:

  • Class 1: Losses are confined, caught quickly and contain few absorbent materials
  • Class 2: Losses with quantities of highly absorbent flooring materials primarily, such as carpet and pad
  • Class 3: Water originates overhead; ceilings, wall frames, insulation, drywall and highly absorbent flooring materials are affected
  • Class 4: Specialty drying of hardwood, concrete, stucco, plaster, masonry, saturated ground soil, etc.

Understanding the classification is just the first step of restoring a home after water damage. After our technicians determine the severity of the water damage and the class the damage falls into, we use the information we gain to begin the drying process.

Water damage Insurance Claim

Water Damage Insurance Claim

Water Drying Process
The drying process includes four steps:

  1. Excess water removal
    We use various methods to remove the excess water including absorbing, draining, pumping and vacuuming.
  2. Evaporation
    Evaporation involves changing the liquid water to vapor. Using equipment such as air dryers helps the water to evaporate more quickly.
  3. Dehumidification
    The evaporation process leaves the air more humid, and humidity can settle into the home’s structure and contents, causing further damage. Dehumidifiers extracts the moisture from the air and expedites the drying process.
  4. Temperature control
    Our technicians take atmospheric and moisture content readings that indicate if the area is drying, at what rate and what adjustments, if any, need to be made to expedite the drying process.

In order to return affected areas to their pre-loss condition, a professional must begin this four-step drying process as soon as possible. Our technicians understand the complexities of water damage and have the experience and tools necessary to restore your clients’ homes.

Contact us to learn more about our process and how we help you retain your policyholders. For a water damage insurance claim, call:

ServiceMaster Fire & Water Restoration

(207) 539-4452

 We serve Portland, Brunswick, Augusta, Lewiston and have locations in Auburn, Falmouth and Oxford

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One thought on “Water Damage Insurance Claim Process

  1. I like how you said, “Using equipment such as air dryers helps…”. I’m going to use my hair dryer to dry the carpet after spills. I think this would help reduce the risk of water damage. Furthermore, my carpet will last longer this way. What sort of carpet is your favorite?

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